H-Sphere Documentation Administrator Guide


Managing Debtors

2.4 and higher, for customer's review


Related Docs:   Managing Debtors (before 2.4) Introduction to Billing Suspending and Resuming Accounts Credit Limit


Understanding Debts

In H-Sphere terms a user runs into debt when their account negative balance exceeds credit limit.


Managing Debtors


Punitive Measures

When users run into debts, they are automatically blocked from buying more resources. Except for this, the functionality of the debtor's account isn't affected. If you find this insufficient, use billing balance report to track down debtors and warn them with mass mail of expected punitive measures if they fail to pay off the debt. When the period to pay off the debts expires, you can suspend their account. This will close access to their control panel and display a Suspended page to their site visitors. If the debt is paid by check, you credit the paid amount and resume the account. If the debt is paid by credit card, the account will be resumed automatically. If the debtor fails to pay the debt, you can delete their account along with user's home directory content.


Punitive Measures Automation

Starting from 2.3.1 Beta 4 you can configure H-Sphere to apply punitive measures to debtors automatically:

  1. Select Managing Debtors in the Settings menu.
  2. You'll be taken to the Managing Debtors form:
  3. Check the boxes next to the measures you'd like to apply to debtors.
  4. Enter the number of days to pass since the last measure taken before the enabled option is applied. The notifications and warnings are sent to the customer's e-mail when a cron runs accounting for the user.

    * Notes: leave the days box empty, to apply enabled measure immediately without any prolongation periods.

  5. Edit debtors warnings and notifications.
  6. Click the Save button at the bottom of the form.


Start Date of Time in Debt

If you want to change the date since when the system starts treating user as a debtor to apply punitive measures to:

  1. Find this user.
  2. Click the username link on the search result page.
  3. In the Outstanding balance date field enter the new date.
  4. Click the Set button.

Related Docs:   Managing Debtors (before 2.4) Introduction to Billing Suspending and Resuming Accounts Credit Limit

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