|
From HS 2.4, PGP encryption mechanism is implemented in H-Sphere trouble ticket system to encode and decode
secure parts of TT messages.
PGP encryption is implemented on the basis of the
Cryptix
package. Cryptix is a Java implementation for
OpenPGP. Cryptix
jar files should be located in the ~cpanel/shiva/java_rt directory
and their names should be included into CLASSPATH:
cryptix-jce-provider.jar
cryptix-message-api.jar
cryptix-openpgp-provider.jar
cryptix-pki-api.jar
cryptix32.jar
Generating PGP Public Key and PGP Private Key
To generate a pair of PGP public and private keys, use any PGP encryption program. Or,
you may use the KeyPairGenerator Java tool integrated into H-Sphere:
java psoft.hsphere.tools.KeyPairGenerator
-i "This is a main identification string"
-s "identification_string_for_ subkey"
-e "PGP_Code_Phrase"
-prf "/path/PGP_Private_Key/file"
-pcf "/path/to/PGP_Public_Key/file"
Enabling PGP Encryption In Your Support Center
Set PGP Private Key and PGP Code Phrase in the
Settings/Tech Support menu
in the admin panel to be able to decode encrypted texts directly from
TT Administration Center.
Encrypting Texts With PGP Public Key
PGP Public Key should be made available to customers to encrypt their messages.
Information may be encrypted by means of the PGPEncrypter Java tool in H-Sphere:
java psoft.hsphere.tools.PGPEncrypter
-m "This is a message to encrypt"
-f "This is a file where encrypted phrase will be saved"
-k "/path/to/PGP_Public_Key/file"
Using Encrypted Parts in Trouble Tickets
The following example represents the completely formed message with encrypted
information:
information is beyond -----BEGIN PGP MESSAGE-----
Version: Cryptix OpenPGP 0.20030205
hQEOA/d04g5fFsn0EAP+LZ+xiV66LWcK/xoRd7aFvUiSnJOZD57hiuACvccPPc2A
eOFELnqdnOcbabXbsG7W7YfYCYfGQzqesOeTfxoO/EX0tB9WGHZ45pZfBYRJC517
F4Olfg0+KES5l1/oEaGgy77jzSPAYfsYDOYnrKW2f0ldIBAk37MnjY4Uk+09I6oD
/3FJxlEF4p2G4lZ1tAFJAHAdgN1TivZQ3cJ24fTd0sFzRbuo2GeirF7jC35Rl7hN
vDwCnqNWIPMpHrs4uAO0svD/nKSDML+LIPCoK9YUr+NKj1ECUyXIAzfNK0Oo8nyN
foNzqe3zfY0148yL0gYtDrKR8SPa+ILQv/30Ke7lr1YdpCo9H+U4dLUBNRLkNveK
Ls9MyuleAd20M0Hlm0mxAMGEK2avjHj0dU+PDi8=
=fHh9
-----END PGP MESSAGE----- the invisible
In the CP trouble ticket center this message will be displayed as:
information is beyond
----BEGIN PGP MESSAGE----secure information----END PGP MESSAGE----
the invisible.
In order to read the encrypted information, click on the link Click here to access
encrypted information.
Decrypted information would appear in a separate window.
The ticket's encrypted part would not be revealed in the reply message received by the
customer:
======== CUT HERE =========
Your support request was answered:
Created: Feb 11, 2004 3:27:45 PM
Last Mod: Feb 11, 2004 3:28:02 PM
Assigned To: admin(Admin Account1)
[Feb 11, 2004 3:28:46 PM]
A: Hello
-------------------------------------------------------
[Feb 11, 2004 3:27:45 PM]
Q: information is beyond | secure information | the invisible.
To learn more about encrypted messages in trouble tickets, please refer to the
Providing Customer Support
documentation in Administrator Guide.
|
