From HS 2.4, PGP encryption mechanism is implemented in H-Sphere trouble ticket system to encode and decode
secure parts of TT messages.
PGP encryption is implemented on the basis of the
package. Cryptix is a Java implementation for
jar files should be located in the ~cpanel/shiva/java_rt directory
and their names should be included into CLASSPATH:
Generating PGP Public Key and PGP Private Key
To generate a pair of PGP public and private keys, use any PGP encryption program. Or,
you may use the KeyPairGenerator Java tool integrated into H-Sphere:
-i "This is a main identification string"
-s "identification_string_for_ subkey"
Enabling PGP Encryption In Your Support Center
Set PGP Private Key and PGP Code Phrase in the
Settings/Tech Support menu
in the admin panel to be able to decode encrypted texts directly from
TT Administration Center.
Encrypting Texts With PGP Public Key
PGP Public Key should be made available to customers to encrypt their messages.
Information may be encrypted by means of the PGPEncrypter Java tool in H-Sphere:
-m "This is a message to encrypt"
-f "This is a file where encrypted phrase will be saved"
Using Encrypted Parts in Trouble Tickets
The following example represents the completely formed message with encrypted
information is beyond -----BEGIN PGP MESSAGE-----
Version: Cryptix OpenPGP 0.20030205
-----END PGP MESSAGE----- the invisible
In the CP trouble ticket center this message will be displayed as:
information is beyond
----BEGIN PGP MESSAGE----secure information----END PGP MESSAGE----
In order to read the encrypted information, click on the link Click here to access
Decrypted information would appear in a separate window.
The ticket's encrypted part would not be revealed in the reply message received by the
======== CUT HERE =========
Your support request was answered:
Created: Feb 11, 2004 3:27:45 PM
Last Mod: Feb 11, 2004 3:28:02 PM
Assigned To: admin(Admin Account1)
[Feb 11, 2004 3:28:46 PM]
[Feb 11, 2004 3:27:45 PM]
Q: information is beyond | secure information | the invisible.
To learn more about encrypted messages in trouble tickets, please refer to the
Providing Customer Support
documentation in Administrator Guide.