| Template |
Location
(in shiva/shiva-templates/common/mail/) |
Notification Sent |
| Welcome Letter |
new_account.txt |
to customer on account activation |
| Welcome Letter for Moderated Accounts |
new_account_moderated.txt |
to customer on moderated check account registration (accounts waiting activation) |
| Welcome Letter For Moderated Account with CC
| new_account_moderated_cc.txt |
to customer on moderated credit card registration |
| Welcome Letter For Moderated Trial Account
| trial_moderated.txt |
to customer on moderated trial account registration |
| Trial Registration |
trial_account.txt |
to customer on account trial period expiration |
| Invoice |
invoice.txt |
to customer:
- on each paid operation
- at the beginning of the next billing period
- on switching to another billing period
|
| Money Back |
money_back.txt |
to admin when a user chooses to cancel hosting and wants his/her money back
|
| Overlimit Notification |
overlimit.txt |
to customers when they reach traffic or disk usage limit
|
| Account Suspended Notification |
suspended_account.txt |
to customers when their accounts get suspended |
| Account Resumed Notification |
resumed_account.txt |
to customers when their accounts get suspended |
| Accounting Error letter |
accounting_error.txt |
to admin on accounting error
|
| Lost Password |
forgot_passwd.txt |
to customers after they enter their email address on the "forgot your password" page |
| Failed Signup Notification |
you_have_files_signups.txt |
to admin when customer signup fails
|
| Domain Transfer Message |
tranfer_domain.txt |
to customers explaining how to transfer an external domain
|
| Internal Ticket |
ticket_internal.txt |
to admin in case of internal problems
|
| Shell Access Notificaton |
ssh_notification.txt |
to the customer when Shell Access is granted or refused (disabled)
|
| Welcome Letter (Tax Exemption) |
new_account_tax_exemption.txt |
to new customers awaiting approval of their Tax Exemption Codes (v.2.4 and up)
|
| Tax Exemption Approved Notification (Moderated Accounts) |
tax_exemption_approved_new.txt |
to new customers signed up to tax exemption plan, awaiting moderation
|
| Tax Exemption Rejected Notification (Moderated Accounts) |
tax_exemption_rejected_new.txt |
to new customers signed up to tax exemption plan, on failing to verify
tax exemption data
|
| Tax Exemption Approved Notification (Live Accounts) |
tax_exemption_approved.txt |
to customers on tax exemption approval
|
| Tax Exemption Rejected Notification (Live Accounts) |
tax_exemption_rejected.txt |
to customers on failing to verify tax exemption data
|
