Before v.2.4, the only way to customize them was through customizing the
special system notification templates, documents containing FreeMarker
instructions for including dynamically-generated
data. These templates are located in the
shiva/shiva-templates/common/mail directory of the
cpanel user's home directory
(/hsphere/local/home/cpanel) and have .txt extension.
This document explains where to find the default system email templates
and how to customize them.
IMPORTANT:
Starting from v.2.4, it is strongly recommended not to touch the default system email
templates; instead, you should
edit notifications via Control Panel to be able to restore default texts from the templates.
Here is the list of default templates for system email messages
that can be customized via CP interface starting from HS v.2.4:
| Template |
Location
(in shiva/shiva-templates/common/mail/) |
Notification Sent |
| Welcome Letter |
new_account.txt |
to customer on account activation |
| Welcome Letter for Moderated Accounts |
new_account_moderated.txt |
to customer on moderated check account registration (accounts waiting activation) |
| Welcome Letter For Moderated Account with CC
| new_account_moderated_cc.txt |
to customer on moderated credit card registration |
| Welcome Letter For Moderated Trial Account
| trial_moderated.txt |
to customer on moderated trial account registration |
| Trial Registration |
trial_account.txt |
to customer on account trial period expiration |
| Invoice |
invoice.txt |
to customer:
- on each paid operation
- at the beginning of the next billing period
- on switching to another billing period
|
| Money Back |
money_back.txt |
to admin when a user chooses to cancel hosting and wants his/her money back
|
| Overlimit Notification |
overlimit.txt |
to customers when they reach traffic or disk usage limit
|
| Account Suspended Notification |
suspended_account.txt |
to customers when their accounts get suspended |
| Account Resumed Notification |
resumed_account.txt |
to customers when their accounts get suspended |
| Accounting Error letter |
accounting_error.txt |
to admin on accounting error
|
| Lost Password |
forgot_passwd.txt |
to customers after they enter their email address on the "forgot your password" page |
| Failed Signup Notification |
you_have_files_signups.txt |
to admin when customer signup fails
|
| Domain Transfer Message |
tranfer_domain.txt |
to customers explaining how to transfer an external domain
|
| Internal Ticket |
ticket_internal.txt |
to admin in case of internal problems
|
| Shell Access Notificaton |
ssh_notification.txt |
to the customer when Shell Access is granted or refused (disabled)
|
| Welcome Letter (Tax Exemption) |
new_account_tax_exemption.txt |
to new customers awaiting approval of their Tax Exemption Codes (v.2.4 and up)
|
| Tax Exemption Approved Notification (Moderated Accounts) |
tax_exemption_approved_new.txt |
to new customers signed up to tax exemption plan, awaiting moderation
|
| Tax Exemption Rejected Notification (Moderated Accounts) |
tax_exemption_rejected_new.txt |
to new customers signed up to tax exemption plan, on failing to verify
tax exemption data
|
| Tax Exemption Approved Notification (Live Accounts) |
tax_exemption_approved.txt |
to customers on tax exemption approval
|
| Tax Exemption Rejected Notification (Live Accounts) |
tax_exemption_rejected.txt |
to customers on failing to verify tax exemption data
|
(deprecated and not recommended for v.2.4 and up)
